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It's All About You.

Our #1 priority is your success. That is why this About Us page is less about us and more about what YOU can expect from us.

Customer Happiness

Satisfaction
85%
Of our clients say they are very happy with Tipping Point.

New Customers Year-Over-Year

New Clients
30%
We signed up 30% more new clients this year than last year.

Retainer Client Retention

Retention Rate
75%
Of our retainer clients renewed  or expanded their contracts with us.

Word-of-Mouth Referral

Referral
94%
Of customers say they would refer Tipping Point to a peer.
Trusted by Amazing Companies
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Passion. Dedication. Responsiveness.

Our IGNITED MINDS Process  Ensures Excellence — Every Time.

The first ingredient in our focus on client success is our unique IGNITE Process. It is based on the belief that in order to create the best possible outcomes, you need insights and experience, genuine and passionate people, a laser-sharp focus on objectives (needs), and ideas that spark action, deliver results and exceed expectations. That is what our IGNITE process allows us to do, every time. 

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Thriving In A Constantly Changing Industry

Our Core Values Are At The Foundation Of Everything We Do

In a constantly changing environment, it is hard to be consistently successful unless you are firmly grounded. We defined our core values — integrity & trust, likeability, learning and sharing, teamwork, and excellence and ownership — very carefully. They firmly root us while also inspiring us to grow and get better every day. 

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The Differences at Tipping Point Communications

You Don't Want Just Any Marketing Agency, You Want The Best.

1

Providing You With The Best Talent & Tools

The number-one reason to hire a marketing agency is to access talent, experience, and tools you wouldn't otherwise have. We invest heavily in our people, software, and databases to ensure we are the best. 

2

Full Transparency & Accountability

We treat your money like our money — giving you full transparency and holding ourselves accountable for how, when and where it is spent. In fact, we've documented our dedication to transparency in our Client Bill of Rights

3

Local To Upstate NY, At Home In The World

Happily located in beautiful Western New York and the Finger Lakes — with access to more than 20 million people in the NY tri-state area, and at home in rural America too. 

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