About Us: Client Bill Of Rights

Client Bill Of Rights

When working with Tipping Point Communications, you can expect transparency, accountability, and results. In other words, you can expect:

1) Us to be your marketing communications agents acting only in your best interests;

2) That your marketing communications agency does not also own or sell media;

3) To receive itemized invoices upon request;

4) To see available performance data and know where/when your advertising runs;

5) To receive and pay your media and vendor invoices directly;

6) To receive unbiased recommendations that are not influenced by our business or personal relationships;

  • We make upfront media volume forecasts with suppliers to secure the best/lowest rates available that will run, with limited preemption.
  • Supplier trips are offered to the client for whom qualified for the incentive; if that client does not accept the trip it may be offered to another Tipping Point client or employee as determined by the supplier.
  • We do not make spending commitments with suppliers with the goal of receiving incentives.

i. That rebates and/or meals are used for staff development purposes.

7) To receive the value of ANY and ALL  discounts tied to your specific media or technology spends with specific vendors;

8) To have the opportunity to receive products, tickets, gifts and other items that are delivered or given to the agency because of that client’s purchases with a specific media supplier or other vendor;

9) To know the related media technology costs;

10) Formally audited financial statements related to media buys and other client-related vendor invoices;

11) To request reconciliation of hours for retainers and projects;

12) To request a retainer or fee-based compensation agreement vs. commission model; and understand the calculation of media commissions using the standard agency commission model.

13) To know if we are subcontracting work and to whom.

Tipping Point Team
Meet The Team
Learn More
Tipping Point Communications Teamwork
About Our Culture
Learn More
Tipping Point Communications Process
Our Process
Learn More
Visit Us In Buffalo, NYVisit Us In Rochester, NY