August 11, 2021

Back of House Coordinator

Tipping Point Communications is seeking a highly motivated individual with strong people and project management skills to support tactical day to day activities and help manage the life cycle of our paid media campaigns. This role will work closely with our Back of House team (Agency Traffic Architect and senior media supervisors).

Job Summary

The Account Coordinators focus will be on timelines, budgets and billing, job life cycle through the agency, analytics and more. This junior role will focus on learning the building blocks of good media strategy and the right candidate will have the potential to grow into a client facing role over time. Success in this job will require an individual with strong people and project management skills and someone who goes beyond usual approaches to solve problems and think outside the box. This entry level position requires a strong self-starter with the motivation to jump in and assist on projects wherever needed.

Duties encompass but are not limited to:

Provide support for the Front of House Account Supervisors, including:

  • Assisting with pre-meeting client prep, agendas and deliverables
  • Attending client meetings and producing accurate and insightful conference report

Provide support for the Back of House team

  • Maintaining media flowcharts
  • Routinely entering all campaign information from flowcharts into our project management software, Teamwork
  • Provide support to the PPC and Paid Social Expert with client reporting, including analyzing reporting data into actionable insights for our clients.
  • Oversee creative traffic and ensure that all materials are in house prior to deadline and routed appropriately through the agency.
  • Assist in tracking buys/ orders, creative specifications development, etc.
  • Manage overall client budgets and projections process throughout the year; make sure that budgets stay on track and that all projects are billed appropriately.
  • Assist with the planning and strategy process by conducting target consumer research and analyzing findings.

Provide support to the accounts receivable and payable manager

  • Review, reconcile and research vendor statements for missing invoices, duplicate payments, open credits and communicate status with Accounting Manager
  • Assemble copies of vendor invoices and tear sheets as required for special client billing

Other duties:

  • Assist with answering phones, greeting guests, taking messages
  • Actively seek out areas for process improvement
  • Proactively advise Accounting Manager of all breaches in process
  • Special projects, as assigned by Accounting Manager

Work Experience

  • 0-2 years of professional experience in marketing, communications, or related function
  • Demonstrated ability to multi-task and juggle competing responsibilities
  • Proficient in excel, social media content generation, posting, engagement and measurement
  • Organic or paid social media experience a plus but not required
  • Website development skills a plus but not required
  • Creative design skills a plus but not required

Education

2 or 4-year degree from an accredited university in public relations, communications, business administration, marketing, or related major.

Required Skills

  • Computer: Proficient in MS Office – Excel, Facebook Business Manager, social media scheduling platforms. Experience with Webflow, WordPress or other website management tools preferred.
  • Copywriting: Proficient in grammar and proofreading, produces engaging copy.
  • Presentation: From communicating ideas to the team, to formatting for client-facing documents, information needs to be organized to capture attention and be visually appealing.
  • Interpersonal: Whether it’s over the phone, by email or in person, this individual needs to be approachable, friendly, empathetic, and able to relate to people on different levels within the agency
  • Time Management: Time management is crucial when meeting the demands and pressures of the team and clients, this individual needs to be able to work quickly and efficiently, without compromising on quality.

Other Skills

  • Ability to perform basic math; understanding of basic accounting concepts (P&L, ROI, etc.)
  • Excellent verbal and written communication skills with the ability to build relationships
  • The drive and energy to manage multiple accounts while looking for new opportunities for growth within the clients’ accounts
  • Ability to understand the clients’ needs and create solutions to meet their objectives
  • High degree of professionalism
  • Ability to multi-task and balance competing priorities under tight deadlines
  • Extremely organized and detail oriented

How Success Is Measured

Success will be measured by specific quantitative and qualitative goals as defined with supervisor in scheduled one-to-one meetings.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment

Office electronics including laptop, docking station, and standup desk are provided.

Compensation

Based on experience.

Company

Our history begins in 2005 when Michelle Ashby started Tipping Point Communications with five employees. After a decade of steady growth, Tipping Point Communications now employs 14 highly specialized and creative communicators. Today, we are a marketing communications agency specializing in media strategy and negotiation, public relations, market research and inbound marketing. We serve clients throughout the United States and Canada. Our purpose is to help clients build successful businesses by serving as their valued communications partner, developing, and executing campaigns that drive results. Our offices are in Rochester and Buffalo with a satellite office in greater Philadelphia. We work to live; not live to work. And since we spend almost 30% of our adult lives on-the-job, we should enjoy what we do! To enjoy our work lives fully, we generate the best work product we can, and we treat our colleagues and clients with the utmost respect. So, at the end of the day, we can turn to our real lives with clear heads and the confidence that we did a good job. Our organization is approachable and open-minded, leading to a culture that welcomes new ideas and technologies. Core Values: Excellence & Ownership, Learning & Sharing, Integrity & Trust, Teamwork, and Likeability.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. The above statements are not meant to be all-inclusive. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their responsibilities from time to time, as needed.

Contact Information

Kendall Jones, Agency Traffic Architect kjones@tippingpointcomm.com